The Lazer Crash Replacement Programme is available only to customers that are resident in the UK & Ireland and purchased their helmet from a UK or Irish dealer.
A helmet up to three years old can be replaced at a reduced price, if it has been involved in an accident. The replacement will always be the same model as the original or the nearest current equivalent if the original is no longer available. When the same colour helmet is no longer available, the customer will be sent an alternative colour from the current range.
This programme is designed to subsidise the cost of buying a replacement when a Lazer helmet has been crashed.
The customer must first contact the Madison Warranty & Technical department to obtain a returns number, and then send in the following:
- The old helmet
- Information about the accident
- Proof of purchase of the old helmet
- A cheque or postal order made payable to Madison, a division of H. Young Operations Ltd for the appropriate amount (see charges below)
These should be sent by the customer directly to:
Madison Customer Care Department, Madison Distribution Centre, Alston Drive, Bradwell Abbey, Milton Keynes, MK13 9HA. Tel: 01908 326032.
Prices are subject to change from time to time, and will be confirmed by the Madison Warranty & Technical department. The replacement price is with a 50% discount off the Current SRP of the helmet you’re being supplied as a replacement.
Madison will send the new helmet directly to the customer.
This program is run at the digression of Madison and can be cancelled or amended at any time without notice.